Frequently Asked Questions
HEY, COOKIE FRIEND. YOU HAVE QUESTIONS?
WE HAVE ANSWERS… PROBABLY.
Frequently Asked Questions
HEY, COOKIE FRIEND. YOU HAVE QUESTIONS.
WE HAVE ANSWERS… PROBABLY.
F.A.Q.
Cookie Shopper is an all-in-one solution designed to help you manage your cottage cookie business without headaches or hassles. As a subscriber, you will receive a beautiful customized website using one of our pre-built themes created specifically for cookiers by cookiers. Your website is easily edited and comes with a variety of features such as a cookie shop, Instagram gallery, contact information, testimonials, social links and more.
But what about quotes and online payments? Yes, your account includes that too. Your store allows you to accept quote requests, reply with quotes, accept payments, manage your customers and more.
As if those benefits aren’t already tempting you, did you know that all of our Cookiers are automatically listed in our Find a Cookier Directory when they activate at least one product in their cookie shop?
The best way to experience Cookie Shopper is to sign up ABSOLUTELY FREE. We are confident that you will love it, but if you don’t, you can cancel at any time. Please feel free to reach out to us if you have any questions. We are dedicated to making our cookie community a better place for us all.
PS – We didn’t forget about our cookie supply vendors. The Cookie Shopper marketplace is the perfect place to list and sell your cookie-related products. Our community of cookiers is always on the lookout for the supplies, tools, resources and downloads that can help their cottage cookie businesses. There are no monthly fees and no listing fees. In fact, you don’t pay anything until you make a sale. Learn more about vendor benefits.
As part of the Cookie Shopper community and marketplace, your website will have a default address such as: cookieshopper.com/shop/your-shop-name. If you have an existing domain or would like to register a new domain, we would be happy to assist you with forwarding your domain to your new site.
Each professionally-designed theme has been pre-configured with a specific design and layout. Our goal was to create beautiful website templates that will maintain their professional integrity while still being easy to update. All you need to do is select your theme and fill out the requested information in your dashboard settings and profile… our Cookie Shopper robots will magically do the rest. If you need help setting up your site or if you have questions, we are here to help at no extra charge. Just reach out through the Contact Us page and we will get back to you as soon as we can.
There are absolutely NO fees for setting up your site or store and our team is here to assist you each step of the way. All membership levels are ABSOLUTELY FREE and there are no listing fees.
Transaction Fees:
- Cookie Shopper Fees: Each transaction that is processed through the Cookie Shopper platform will incur a 2.5% Cookie Shopper Admin Fee* in addition to the Stripe Credit Card Processing Fees (described below). These fees combined are typically less than the commission amount charged by many of the larger marketplace providers (even with the Stripe fee included).
- Stripe Credit Card Fees: In order to facilitate daily payouts, Cookie Shopper partners with Stripe for credit card processing. Setting up your account is easy and free. Stripe does charge credit card processing fees on each credit card transaction. Upon our latest review, those charges are typically 2.9% + 30 cents per transaction. However, you will be able to review the fee structure when setting up your Stripe account.
Processing orders and payments is simple. Cookie Shopper partners with Stripe for payment processing. Your account settings page will allow you to set up a Stripe account and connect it to your site/shop. Each transaction that is processed through the Cookie Shopper platform will appear on your customer’s statement with YOUR business name. These orders can be managed from your personalized Cookie Shopper dashboard.
As a Cookier, you can sell any type of cookie (or other treat) for local pickup or shipping. You are responsible to ensure that you are complying with all state and local laws and ordinances for your jurisdiction regarding what you can sell, where you can sell, and how you can sell it. You are also responsible for complying with any local tax regulations, if applicable. We kindly ask that you do not post or advertise any copyrighted characters or designs.
As a vendor, you can sell any cookie-related product that would be beneficial to a cookie business. This includes cookie cutters, stencils, scribes, sprinkles, downloads and printables, piping bags, packaging, baking mats, decorating tools and supplies. If you would like to add a category that is not currently available in your vendor dashboard, please reach out to us.
Vendor accounts may only list cookie-related products and supplies. In order to sell custom cookies (either locally or to ship), you must have a separate Cookier account. You are welcome to sign up for separate accounts using two different email addresses.
Yes, you will need to create two separate accounts. Vendor accounts and Cookier accounts have separate features and functions.
Your directory listing is automatically created once you add your location to your settings and create at least 1Â Cookie product (for local pickup) in your shop. That is all you need to do!
We currently allow you to list the following social pages on your website: Facebook, Instagram, Twitter, TikTok, LinkedIn and YouTube.
Yes, absolutely! We are constantly working to make setup and management easier, better and faster. However, our team is available to assist you with any questions you may have. Just reach out to us through the Contact page and we will get back to you as soon as possible. Also, we love hearing your ideas on how we can improve – including new themes, features, processes, etc.
